We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a cancellation fee of $20. This amount must be paid prior to your next scheduled appointment.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”, and they will be charged a no-show fee according to the table below. Anyone using a Groupon, Double Take Offer, Living Social, or any other third party coupon/voucher that no-shows an appointment will void their voucher, and it may not be redeemed or refunded. All gift certificates and prepaid massage vouchers purchased from Wheeler Body Works will have the no-show fee automatically deducted from them.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Services offered are based on availability, so call and set up an appointment today!